Privacy Policy


At Daywise, we believe that sexual wellness is personal—and your privacy should be treated the same way.

This Privacy Policy explains how Daywise (“Daywise”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you visit our website, purchase our products, contact us, or otherwise interact with our services.

This Privacy Policy applies to our website, online store, customer support channels, marketing communications, and other services that link to or reference this Privacy Policy.

By using the Daywise website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.


Who We Are

Daywise is a sexual wellness and personal care brand offering products across categories such as:

  • Lubricants (Lube)

  • Delay Sprays

  • Libido Booster products

  • Other sexual wellness and personal wellness products that may be introduced from time to time

Brand: Daywise
Legal Entity: Hindustan Health Science Pvt. Ltd.
Registered Address: 820, 8th Floor, Bestech  Business Tower, Badshahpur Sohna Road, Sector 48, Gurugram, Haryana, 122018
Email: care@daywisecare.com
Phone/WhatsApp: [+91 6232115551]

For privacy-related questions or requests, you can contact us using the details provided above.


Information We Collect

We collect only the information that is reasonably necessary to operate our business, process your orders, provide customer support, improve our services, and communicate with you.

The information we collect may include the following.

- Information You Provide Directly

When you create an account, place an order, contact us, subscribe to communications, participate in a promotion, or interact with Daywise, you may provide information such as:

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping address

  • PIN code

  • City and state

  • Order details

  • Products purchased

  • Payment-related information

  • Customer support messages

  • Reviews and feedback

  • Information you voluntarily provide while communicating with us

We do not ask you to provide information that is not reasonably necessary for the purpose for which it is collected.


Order & Transaction Information

When you place an order with Daywise, we may collect information required to process and fulfill the transaction, including:

  • Order ID

  • Products purchased

  • Quantity

  • Order value

  • Discount or coupon applied

  • Payment status

  • Shipping information

  • Delivery status

  • Cancellation information

  • Return or refund information

  • Customer communication related to the order

We use this information to process your order, provide delivery updates, manage returns/refunds, prevent fraud, and maintain appropriate business records.


Payment Information

When you make a payment, your payment may be processed through third-party payment gateways or financial service providers.

Depending on the payment method, information may include:

  • Payment transaction ID

  • Payment status

  • Payment method

  • Bank or card-related information required by the payment processor

Daywise does not intentionally store complete credit card numbers, debit card numbers, CVV numbers, UPI PINs, banking passwords, or other authentication credentials that are not required for us to provide our services.

Payment information may be handled directly by our authorized payment service providers in accordance with their own privacy policies and security practices.

Daywise will never ask you to share your:

  • OTP

  • UPI PIN

  • ATM PIN

  • Card PIN

  • CVV

  • Internet banking password

  • Payment account password

through email, WhatsApp, phone calls, or customer support communications.


Sexual Wellness & Product Information

Daywise sells personal and sexual wellness products.

We understand that information relating to sexual wellness can feel highly personal.

We therefore aim to limit the collection of such information to what is reasonably necessary to provide our services.

For example, we may know which Daywise product you purchased as part of your order history.

However, we do not require you to disclose your sexual history, sexual preferences, relationship status, or intimate personal experiences merely to purchase our products.

If you voluntarily provide information about your experience, preferences, concerns, or product usage while contacting our customer support team, we may process that information to respond to your request and provide appropriate assistance.

Please avoid sharing unnecessary intimate or health information through customer support channels.


Information Related to Health or Medical Products

Certain Daywise products may be categorized as wellness products, supplements, medicines, or other regulated products depending on their formulation and applicable laws.

If a customer voluntarily provides health-related information while seeking product information or support, we may process that information only to the extent reasonably necessary to respond to the request, comply with applicable requirements, investigate a product complaint, or provide customer support.

Daywise does not ask customers to disclose medical conditions unless such information is genuinely necessary for a specific service, verification process, complaint investigation, or legal/regulatory requirement.

Where appropriate, customers should consult a qualified healthcare professional for medical advice.

Daywise does not use customer health information to provide medical diagnosis or treatment.


Information We Collect Automatically

When you visit our website, certain information may be collected automatically through your browser, device, cookies, pixels, analytics tools, or similar technologies.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location derived from IP address

  • Language preferences

  • Pages visited

  • Products viewed

  • Search or interaction activity on our website

  • Time spent on pages

  • Referring website

  • Date and time of visits

  • Website interactions

  • Cart and checkout activity

  • Device identifiers or similar technical information

This information helps us understand how customers use our website and improve the shopping experience.


Cookies & Similar Technologies

Daywise may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies help us:

  • Keep your shopping cart functional

  • Remember preferences

  • Maintain login sessions

  • Understand website traffic

  • Measure advertising performance

  • Improve website functionality

  • Personalize certain website experiences

  • Detect fraudulent or suspicious activity

  • Understand how customers interact with our marketing

Cookies may be:

Essential Cookies

Required for core website functions such as cart, checkout, account access, and security.

Analytics Cookies

Used to understand website usage and performance.

Marketing Cookies

Used to measure and improve advertising campaigns and, where applicable, deliver more relevant advertising.

Preference Cookies

Used to remember settings or preferences.

You may be able to manage cookies through your browser or device settings.

Disabling certain cookies may affect the functionality of parts of the Daywise website.


How We Use Your Information

We may use information collected through Daywise for purposes including:

Order Processing

To:

  • Process your order

  • Confirm payment

  • Pack products

  • Ship products

  • Provide tracking information

  • Deliver your order

  • Handle COD verification

  • Manage cancellations, returns, replacements and refunds

Customer Support

To:

  • Respond to questions

  • Resolve complaints

  • Investigate order issues

  • Assist with product-related queries

  • Process return or refund requests

  • Communicate about your account or order

Website Improvement

To:

  • Understand how customers use our website

  • Improve website functionality

  • Identify technical issues

  • Improve product discovery

  • Improve checkout and purchasing experience

Security & Fraud Prevention

To:

  • Detect suspicious activity

  • Prevent fraudulent transactions

  • Protect customers and our systems

  • Investigate misuse of our services

  • Protect against unauthorized access

Marketing

Where permitted and where applicable, we may use your contact information to send:

  • Product updates

  • Offers

  • Discounts

  • New product announcements

  • Educational content

  • Brand communications

  • Promotional messages

You can opt out of marketing communications at any time.


Marketing Communications

If you have provided your email address or mobile number and have opted in where required, Daywise may send promotional communications through channels such as:

  • Email

  • SMS

  • WhatsApp

  • Push notifications

  • Other permitted digital communication channels

You can unsubscribe from promotional email communications by using the unsubscribe option included in the message.

For SMS or WhatsApp communications, you may use the opt-out mechanism provided in the communication or contact our support team.

Please note that even after opting out of marketing communications, you may still receive essential transactional communications such as:

  • Order confirmation

  • Payment confirmation

  • Shipping updates

  • Delivery updates

  • Refund notifications

  • Account or security-related communications


Advertising & Retargeting

Daywise may work with advertising and technology platforms to understand the effectiveness of our marketing campaigns.

These platforms may use cookies, pixels, SDKs, or similar technologies to measure activities such as:

  • Website visits

  • Product views

  • Add-to-cart events

  • Purchases

  • Advertising interactions

This may allow Daywise to measure advertising performance or show advertisements to people who previously interacted with our website.

Where applicable, these activities are governed by the privacy policies and settings of the respective third-party platforms.


Information Shared With Service Providers

We may share information with trusted third-party service providers where reasonably necessary to operate Daywise.

These may include:

Payment Providers

For processing payments and verifying transactions.

Logistics & Delivery Partners

For shipping and delivering your orders.

They may receive information such as:

  • Name

  • Phone number

  • Delivery address

  • PIN code

  • Order/shipment information

Technology & Website Providers

For hosting, maintaining, securing, and operating our website and online store.

Analytics Providers

For understanding website usage and performance.

Marketing & Communication Providers

For sending permitted promotional and transactional communications.

Customer Support Providers

For managing customer inquiries and support requests.

Fraud Prevention Providers

For detecting suspicious transactions or misuse.

We expect our service providers to process information only for legitimate business purposes and in accordance with applicable contractual, legal, and security requirements.


Discreet Delivery & Your Privacy

We understand that the nature of our products makes privacy particularly important.

Daywise aims to provide discreet packaging for sexual wellness orders.

Our shipping packaging is designed so that unnecessary product-specific information is not displayed prominently on the outside of the package.

However, your name, address, phone number, and other information required for delivery may be visible to the logistics provider and persons involved in delivering the package.

We do not intentionally disclose your sexual wellness purchases to unrelated third parties for purposes unrelated to fulfilling or supporting your order, except where required or permitted by law.


Who May Have Access to Your Order Information?

Depending on the transaction, information may be accessible to:

  • Authorized Daywise employees

  • Fulfillment and warehouse personnel

  • Delivery and logistics partners

  • Payment processors

  • Website and technology providers

  • Customer support providers

  • Fraud prevention providers

  • Professional advisors

  • Government authorities or law enforcement where legally required

Access is limited based on the legitimate purpose for which the information is needed.


Legal & Regulatory Disclosures

Daywise may disclose information where reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful government requests

  • Comply with court orders

  • Respond to legal processes

  • Investigate fraud

  • Prevent misuse of our services

  • Protect the rights, property, or safety of Daywise, our customers, or others

We may also retain or disclose information where necessary to establish, exercise, or defend legal claims.

 


How We Protect Your Information

Daywise takes reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Loss

  • Misuse

  • Alteration

  • Destruction

Security measures may include access controls, authentication mechanisms, encryption where appropriate, secure technology infrastructure, and internal procedures.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

18. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing orders

  • Providing customer support

  • Maintaining transaction records

  • Managing returns and refunds

  • Preventing fraud

  • Meeting accounting requirements

  • Complying with legal and regulatory obligations

  • Resolving disputes

  • Enforcing agreements

When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal or operational requirements.


Your Privacy Choices

Depending on applicable law, you may have rights or choices regarding your personal information.

These may include the ability to:

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Request information about how your data is processed

  • Raise a privacy-related complaint

Some requests may be subject to applicable legal limitations or verification requirements.


How to Request Access, Correction or Deletion

If you want to request access to, correction of, or deletion of your personal information, contact us at:

Email: care@daywisecare@gmail.com

Please include:

  • Your name

  • Registered email/mobile number

  • Nature of your request

  • Relevant Order ID, if applicable

For security reasons, we may need to verify your identity before processing a request.

We will respond within the timeframe required by applicable law.

Please note that certain information may need to be retained where required by law, for legitimate business purposes, fraud prevention, dispute resolution, or other permitted reasons.


Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent where permitted by applicable law.

Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

In some situations, withdrawing consent may mean that we cannot provide a particular service or feature.

For example, opting out of certain communications will prevent us from sending those communications, but you may continue to receive essential transactional messages.


Marketing Opt-Out

You can stop receiving promotional communications at any time.

For email:

Use the Unsubscribe link provided in the email.

For WhatsApp or SMS:

Follow the opt-out instructions included in the message or contact our support team.

For browser or device notifications:

You may manage notification permissions through your browser or device settings.

Opting out of marketing does not delete your account or order information.


Children's Privacy

Daywise's products and services are intended for adults.

We do not knowingly solicit or intentionally collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to review and, where appropriate, delete the information.


Third-Party Websites & Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.

If you click on a third-party link, you will be directed to that third party's website or service.

Daywise is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.


Social Media

Daywise may operate or maintain profiles on social media platforms.

If you interact with us through social media, the platform may collect and process information according to its own privacy policy.

Information you publicly post or share on a social media platform may be visible to others.

Please avoid sharing sensitive personal, medical, financial, or intimate information publicly.


Reviews, Testimonials & User-Generated Content

If you voluntarily submit:

  • A product review

  • Testimonial

  • Photograph

  • Video

  • Comment

  • Feedback

  • Other user-generated content

Daywise may use that content for legitimate business, marketing, educational, or promotional purposes where permitted and where you have provided the necessary permission.

We will not intentionally publish personally identifiable information alongside your testimonial without appropriate permission where required.


Customer Support Communications

When you contact Daywise through email, phone, WhatsApp, chat, or another support channel, we may retain the communication and information associated with it.

This may include:

  • Your name

  • Contact details

  • Order ID

  • Messages

  • Images or documents you voluntarily provide

  • Resolution details

This information helps us respond to your request, maintain customer service records, investigate disputes, and improve our support process.

Please avoid sharing unnecessary intimate or medical information.


WhatsApp & Messaging Communications

If you choose to communicate with Daywise through WhatsApp or another messaging platform, your communication will also be subject to that platform's own terms and privacy policy.

Daywise may retain relevant communication records for customer support, order processing, verification, or other legitimate business purposes.

We will not ask you to share sensitive payment authentication information such as OTPs, PINs, passwords, or CVVs through messaging platforms.

 

 


Privacy of Sexual Wellness Purchases

We understand that purchasing a sexual wellness product can feel more personal than purchasing an ordinary consumer product.

Daywise therefore aims to minimize unnecessary disclosure of product information.

We do not intentionally:

  • Publicly disclose your order history

  • Publish your name alongside your sexual wellness purchases without appropriate permission

  • Sell your sexual wellness purchase history as a standalone product

  • Ask unnecessary questions about your sex life

  • Require you to disclose intimate personal information simply to purchase a product

Your order information may nevertheless be processed by service providers such as payment processors, fulfillment teams, and delivery partners when necessary to complete your transaction.


No Sale of Personal Information

Daywise does not sell your personal information as a standalone commercial product.

We may, however, use third-party technology, analytics, advertising, payment, logistics, and communication providers as described in this Privacy Policy.

Such providers may process information on our behalf or according to their own applicable terms.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our products or services

  • Changes in technology

  • Changes in our business practices

  • Changes in applicable laws

  • Changes in third-party service providers

  • Changes in privacy or security practices

We encourage you to review this page periodically.

 

Your Privacy. Your Choice.

At Daywise, we believe sexual wellness should be normal, personal, and judgment-free.

That also means giving you confidence that your information is handled responsibly.

Daywise — Wellness, without the awkwardness.