Refund & Return Policy


At Daywise, your privacy, safety and satisfaction matter to us. We want you to feel confident ordering from Daywise.

If you receive a product that is damaged, defective, incorrect, missing, expired, or materially different from what you ordered, please contact us and we will review the issue and provide an appropriate resolution.

However, because many Daywise products are intended for personal and intimate use, we generally do not accept returns or exchanges of products that have been opened, used, unsealed, or tampered with.

This is primarily to protect the health, hygiene and safety of our customers.


Products Eligible for Return or Replacement

A product may be eligible for a return or replacement if you receive:

A. A Damaged Product

The product or its primary packaging has been damaged during transit to an extent that affects the product's usability or safety.

B. The Wrong Product

You received a product different from the product you ordered.

C. A Missing Product

One or more products paid for in your order are missing from the delivered package.

D. A Defective Product

The product has a manufacturing defect or other verified quality issue.

E. An Expired Product

You received a product that was already expired at the time of delivery.

F. A Product with a Significant Packaging or Seal Issue

The product arrives with a broken, damaged, or visibly tampered seal that raises a legitimate concern regarding product integrity.

G. Other Verified Issues

If you believe there is a significant issue with your order that is not covered above, contact us. We will assess the situation on a case-by-case basis.


Hygiene & Intimate Product Restrictions

For health, hygiene and safety reasons, Daywise generally does not accept returns or exchanges for products simply because the customer has changed their mind, does not like the product, or no longer wants the product.

This includes products that have been:

  • Opened

  • Unsealed

  • Used

  • Partially used

  • Tampered with

  • Removed from their original protective packaging

  • Altered or damaged after delivery

This restriction may apply particularly to products such as:

  • Lube

  • Delay Spray

  • Libido Booster products

  • Other intimate or personal wellness products

If a product is delivered in a defective, damaged, incorrect, expired, or otherwise compromised condition, please contact us within the applicable reporting period.


Return Window

If you receive a damaged, defective, incorrect, missing, or otherwise eligible product, you must contact Daywise within 48 hours of delivery.

Requests submitted after this period may not be eligible for replacement or refund unless the issue is a latent manufacturing defect or otherwise required to be addressed under applicable law.

To help us resolve the issue quickly, please provide your Order ID along with the requested supporting information.


Unboxing Video & Photographic Evidence

For certain claims, particularly claims involving:

  • Damaged packages

  • Missing products

  • Wrong products

  • Tampered packaging

  • Leakage

  • Broken seals

  • Transit damage

Daywise may request photographs or a continuous unboxing video showing the package from the time it is received and before the product is removed.

An unboxing video is strongly recommended because it helps us investigate shipping-related disputes more efficiently.

However, the absence of an unboxing video does not automatically mean that your claim will be rejected. Each case may be reviewed based on the available evidence and circumstances.


How to Request a Return or Replacement

To report an eligible issue, contact our Customer Support team at:

Email: care@daywisecare.com
WhatsApp/Phone: [+91 6231115551]

Please include:

  1. Order ID

  2. Name used while placing the order

  3. Registered mobile number or email address

  4. Product name

  5. Description of the issue

  6. Clear photographs of the product

  7. Photographs of the outer packaging and shipping label

  8. Unboxing video, if available or requested

Our team may ask for additional information if necessary to investigate the claim.


Verification of Your Claim

Once we receive your request, our team will review the information provided.

We may verify the issue with:

  • Our fulfillment team

  • Packaging records

  • Product batch information

  • Delivery partner

  • Product photographs/videos

  • Other relevant order information

We aim to complete the review within [2–5 business days].

Depending on the nature of the issue, Daywise may offer one of the following resolutions:

  • Replacement of the affected product

  • Refund of the eligible product amount

  • Partial refund

  • Store credit

  • Another appropriate resolution

The final resolution will depend on the nature and verification of the issue.


Replacement Policy

If your claim is approved for replacement, Daywise will arrange a replacement product subject to availability.

The replacement will generally be for the same product and variant that was originally ordered.

If the same product is unavailable, we may offer:

  • A similar alternative, subject to your approval; or

  • A refund for the eligible product

You will not normally be charged additional shipping for a replacement arising from an error or verified issue attributable to Daywise or the delivery process.


Refund Policy

If your refund request is approved, the refund amount will depend on the nature of the issue.

A refund may include the eligible amount paid for the affected product.

Where applicable, shipping charges may also be refunded if the issue occurred due to an error attributable to Daywise or the product was delivered damaged, incorrect, defective, or otherwise materially compromised.

Refunds will not necessarily include charges that are non-refundable or unrelated to the approved claim.


Refund Processing Timeline

Once a refund is approved, Daywise will initiate the refund within [3–5 business days], subject to the applicable payment method and internal processing.

The time taken for the amount to appear in your bank account, card, UPI account, or other payment method may vary depending on your payment provider or financial institution.

Daywise cannot control the processing time of third-party banks, card networks, payment gateways, or financial institutions.


Prepaid Orders

For prepaid orders, approved refunds will generally be processed back to the original payment method used for the purchase.

For example:

  • UPI payment → original UPI/payment channel

  • Credit/Debit Card → original card/payment channel

  • Net Banking → applicable original payment channel

  • Wallet/other supported payment method → applicable original payment channel

In certain circumstances, Daywise may request additional information required to process the refund securely.


Cash on Delivery Orders

For COD orders, since no online payment was made at the time of purchase, any approved refund will require a suitable refund method.

Daywise may request the customer's:

  • Bank account details

  • UPI details

  • Other payment information

The information must belong to the customer or the original purchaser, wherever reasonably required for verification.

Daywise will never ask you to share your OTP, UPI PIN, card PIN, CVV, password, or banking password to process a refund.

 

Promotional & Discounted Orders

If a product was purchased using a coupon, discount, bundle offer, promotional pricing, cashback, or other offer, the refund amount may be calculated based on the actual amount paid for the affected product rather than its original listed price.

If a promotional offer required a minimum order value and a return or refund causes the order to no longer qualify for that offer, Daywise may adjust the applicable discount while calculating the refund, subject to applicable law.


Products That Are Generally Not Eligible for Return

For hygiene, safety, product integrity and regulatory reasons, the following are generally not eligible for return or exchange:

Change of Mind

You ordered the wrong product or simply changed your mind after receiving it.

Opened or Used Products

The product has been opened, unsealed, used, or partially used.

Personal Preference

You did not like the fragrance, texture, sensation, formulation, or other subjective characteristic of a product.

Incorrect Product Selection

You selected the wrong size, variant, flavour, quantity, or product during checkout.

Improper Storage

The product has been damaged or altered because of improper storage after delivery.

Customer-Caused Damage

The product has been damaged due to misuse, accidental damage, negligence, alteration, or failure to follow product instructions.

Delayed Reporting

The issue was reported substantially after the applicable reporting period without a reasonable explanation.

These restrictions do not affect any rights that cannot legally be excluded under applicable law.


Wrong Product Delivered

If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery.

Do not open or use the incorrect product.

Where the claim is verified, Daywise may arrange collection of the incorrect product and send the correct product or provide another appropriate resolution.

Any return instructions will be provided by our support team.


Missing Product from Your Order

If your order contains multiple products and one or more items are missing, contact us within 48 hours of delivery.

Please provide photographs of:

  • The received package

  • Shipping label

  • Inner packaging

  • All products received

We may verify the package weight and fulfillment records with our logistics or warehouse team before resolving the claim.

If the missing item is confirmed, Daywise may arrange a replacement or refund for the missing product.


Damaged or Leaking Product

If your product arrives damaged, leaking, cracked, broken, or otherwise compromised during transportation, please:

  1. Avoid using the product.

  2. Preserve the product and packaging.

  3. Take clear photographs.

  4. Contact Daywise within 48 hours.

  5. Provide an unboxing video if available.

Do not attempt to repair, refill, alter, or otherwise modify a damaged product.

If the claim is verified, Daywise may offer a replacement or refund.


Tampered Package

Your privacy and product safety are important to us.

If the package appears visibly opened, tampered with, severely damaged, or otherwise compromised at the time of delivery, you may refuse delivery where possible and contact Daywise immediately.

If you accept a package that appears tampered with, please contact us as soon as possible and provide photographs or video evidence.

We will investigate the issue with our delivery partner and determine the appropriate resolution.


Products with Manufacturing or Quality Issues

If you believe a product has a manufacturing defect or quality issue, contact us with your Order ID and relevant product details.

Do not continue using a product if you believe there is a safety or quality concern.

Depending on the nature of the complaint, we may request:

  • Product photographs

  • Batch/lot number

  • Manufacturing or expiry information

  • Packaging details

  • A description of the issue

  • Other information reasonably required for investigation

If the issue is verified, Daywise may provide a replacement or refund, subject to the applicable product and regulatory requirements.


Expired Products

Daywise does not intend to dispatch products that are expired or unsuitable for sale.

If you receive a product that appears to have expired before the date of delivery, please contact us immediately.

Provide clear photographs showing:

  • Product name

  • Batch/lot number

  • Manufacturing information, where applicable

  • Expiry date

  • Outer packaging

If the issue is verified, we will provide an appropriate resolution.


Libido Booster / Medicine Products

Certain Daywise products may be classified as medicines, supplements, wellness products, or other regulated products depending on their formulation and applicable laws.

For products that are medicines or otherwise subject to specific regulatory requirements, returns, replacements, cancellations and refunds may be subject to additional restrictions.

Opened or used medicinal products may generally not be accepted for return due to product safety, hygiene, storage and regulatory considerations, except where required under applicable law or in the event of a verified defect, incorrect product, damage, quality issue, or other eligible circumstance.

Customers should carefully review the product information, label, directions, warnings, and applicable precautions before use.


Adverse Reaction or Product Sensitivity

If you experience an unexpected reaction, discomfort, irritation, or other concern after using a Daywise product, stop using the product and seek appropriate medical advice where necessary.

Contact Daywise Customer Support if you wish to report the product-related concern.

Please provide the product name, batch/lot details, purchase information, and a description of the issue where possible.

Refund eligibility for a product following use will be assessed on a case-by-case basis and subject to applicable law and product-specific requirements.

A refund is not automatically guaranteed solely because a product did not meet an individual's personal expectations or produced a subjective result.

 

 


Non-Delivery & Returned-to-Origin Orders

If an order cannot be delivered because of:

  • Incorrect address

  • Incomplete address

  • Incorrect PIN code

  • Recipient unavailable

  • Repeated failed delivery attempts

  • Refusal to accept the package

  • Incorrect or unreachable contact information

  • Other customer-related reasons

the shipment may be returned to Daywise.

If the customer requests re-dispatch, additional shipping charges may apply.

If a refund is applicable, the refund amount may be adjusted for shipping, COD, return-to-origin, or other non-recoverable charges, subject to applicable law and the circumstances of the order.


Cancellation Before Dispatch

If you want to cancel an order, contact us as soon as possible after placing it.

If the order has not yet entered the fulfillment or dispatch process, we will try to cancel it.

Once an order has been packed, processed, or dispatched, cancellation may no longer be possible.

Please refer to our Cancellation Policy for complete details.


Refunds for Cancelled Orders

If an order is successfully cancelled before dispatch and a refund is applicable, the refund will generally be processed to the original payment method.

For COD orders, where no payment has been collected, no product refund will generally be required.

Any applicable charges or deductions will be communicated according to the circumstances of the cancellation.


No Refund for Unused COD Orders

If you placed a COD order but did not pay for or receive the product, there is generally no product payment to refund.

However, repeated refusal or non-acceptance of COD orders may affect your eligibility for future COD purchases.


Store Credit

In certain cases, Daywise may offer store credit as an alternative resolution.

Store credit may be provided only with the customer's consent unless otherwise permitted by applicable law.

Any applicable validity period or usage conditions will be communicated at the time the store credit is issued.


Refunds & Promotional Offers

If your order was purchased as part of a bundle, Buy X Get Y offer, percentage discount, free shipping promotion, coupon, or other campaign, the refund may be calculated based on the actual transaction value and applicable promotional terms.

Refunding one product from a promotional bundle may affect the promotional benefit associated with the order.


Fraudulent or Abusive Claims

Daywise reserves the right to investigate claims where there are reasonable grounds to suspect:

  • Fraudulent activity

  • Repeated false damage claims

  • Product tampering

  • Misuse of the return process

  • Abuse of promotional offers

  • Repeated refusal of correctly fulfilled orders

  • Other fraudulent or abusive behavior

We may request additional verification before processing a replacement or refund.

Nothing in this section limits any rights or remedies available under applicable law.


Customer Privacy

We understand that return and refund requests involving sexual wellness products can feel personal.

Daywise will handle customer information associated with returns, refunds, replacements, complaints, and product issues in accordance with our Privacy Policy.

We aim to communicate with customers discreetly and only request information reasonably necessary to resolve the issue.


Changes to This Policy

Daywise may update this Return, Replacement & Refund Policy from time to time to reflect changes in our products, operations, payment systems, logistics arrangements, or applicable laws.

The latest version will be published on this page along with the relevant Last Updated date.


Contact Daywise

For return, replacement, refund, or product-related concerns, please contact:

Daywise Customer Support

Email: care@daywisecare.com
Phone/WhatsApp: [+91 6232115551]

Please mention your Order ID whenever contacting us about an existing order.

Daywise — Wellness, without the awkwardness.