Shipping Policy


At Daywise, we believe your personal wellness should stay personal.

Whether you're ordering a Lube, Delay Spray, or Libido Booster, we make every effort to ensure your order reaches you safely, quickly, and discreetly—without unnecessary attention or awkward packaging.

This Shipping Policy explains how we process, ship and deliver orders placed through the Daywise website.

1. Where We Deliver

Daywise currently delivers across India, subject to serviceability of your PIN code.

During checkout, you can enter your delivery PIN code to check whether delivery is available at your location.

While we aim to serve as many locations as possible, certain remote, restricted, or otherwise non-serviceable PIN codes may not be eligible for delivery.

If your PIN code is not serviceable, we may contact you to explore whether an alternate delivery address can be used.

2. Order Processing Time

Once your order is successfully placed and payment is confirmed, our team begins processing it.

Prepaid Orders

Prepaid orders are generally processed within [24 business hours].

Orders placed on weekends or public holidays may be processed on the next working day.

Cash on Delivery Orders

If Cash on Delivery (COD) is available for your PIN code and selected product, your order may require an additional verification step before dispatch.

This may include confirmation through a phone call, SMS, WhatsApp message, or other communication from our customer support team.

COD orders are dispatched only after the required verification is successfully completed.

Orders Requiring Additional Verification

For certain products, including products that may be subject to applicable regulatory or prescription requirements, Daywise may need to complete additional verification before dispatch.

If such verification is required, the order may take longer to process.

We will contact you if any additional information or action is required from your side.

3. Estimated Delivery Timelines

After your order has been dispatched, the estimated delivery timeline is generally:

Delivery Location Estimated Delivery
Major Metro Cities 2–4 business days
Other Cities & Towns 3–6 business days
Remote / Special Service Areas 5–8 business days

These are estimated timelines and not guaranteed delivery dates.

Actual delivery time may vary depending on your PIN code, courier availability, weather conditions, public holidays, transportation delays, operational disruptions, or other circumstances outside Daywise's reasonable control.

In some cases, your order may arrive earlier than the estimated timeline.

4. Dispatch Timeline

Orders are generally dispatched from our fulfillment facility within [24–48 business hours] after successful order confirmation, subject to product availability and any applicable verification requirements.

Once your order has been handed over to the delivery partner, you will receive a shipping confirmation containing your tracking information, wherever tracking is available.

Please note that the tracking information may take some time to become active after the courier scans the shipment.

5. Discreet Shipping & Privacy

Your order is personal. Your packaging should be too.

We understand that sexual wellness products are personal purchases. That's why Daywise uses discreet packaging for your orders.

Your shipment will be packed in a plain outer package designed to protect your privacy.

The outside of the package will not display the name, image, description, or promotional details of the specific sexual wellness product inside.

Our objective is simple:

No unnecessary attention. No awkward questions. Just your order.

The courier only needs the information necessary to deliver your package, such as your name, delivery address, and contact details.

6. What Will Appear on the Package?

For privacy and security, the external package will generally contain only the information required for delivery and logistics.

We do not intentionally place product-specific sexual wellness descriptions, imagery, or promotional messaging on the outside of the shipment.

Depending on the payment method and logistics partner, the sender or billing information appearing on shipping documentation may vary.

If you have a specific concern regarding discreet delivery, please contact our customer support team before placing your order.

7. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

Standard Shipping

[FREE / ₹XX]

Cash on Delivery

COD orders may attract an additional COD or handling charge, where applicable.

The exact amount, if any, will be shown at checkout before you confirm your order.

Express Delivery

If express delivery is available for your PIN code, the applicable charges and estimated timeline will be displayed at checkout.

Express delivery availability may vary by location and product.

8. Order Tracking

Once your order has been dispatched, we will provide tracking information through the contact details associated with your order, wherever tracking is available.

You may use the tracking information to check the current status of your shipment.

Please allow some time after dispatch for the tracking status to update.

If your tracking information does not update for an unusually long period, please contact our customer support team with your Order ID.

9. Delivery Attempts

Our delivery partners generally make multiple attempts to deliver your order if you are unavailable at the time of delivery.

To avoid delays, please ensure that:

  • Your delivery address is complete and accurate.

  • Your mobile number is active and reachable.

  • Someone is available to receive the package when required.

  • Any delivery verification request from the courier is completed promptly.

If a delivery attempt fails because of an incorrect address, unavailable recipient, unreachable phone number, refusal to accept the package, or other customer-related reasons, the shipment may be returned to our fulfillment facility.

Additional shipping charges may apply if a re-dispatch is requested, where permitted.

10. Incorrect or Incomplete Address

Please carefully review your shipping details before completing your order.

Daywise is not responsible for delays or failed deliveries resulting from:

  • Incorrect house or flat number

  • Incorrect street or locality

  • Incorrect PIN code

  • Missing address information

  • Incorrect phone number

  • Recipient not being available

  • Recipient refusing delivery

  • Other information supplied incorrectly by the customer

If you notice an error in your shipping address immediately after placing your order, contact us as soon as possible.

We will try to update the address before dispatch; however, an address change cannot be guaranteed once the order has been shipped.

11. Cash on Delivery (COD)

COD availability depends on your PIN code, product eligibility, order value, courier availability, and other applicable conditions.

For COD orders, Daywise may contact you to verify the order before dispatch.

If the order cannot be verified, we may cancel or hold the order until confirmation is received.

Please note that repeated refusal or non-acceptance of COD shipments may affect future COD eligibility.

12. Delayed Deliveries

While we work with our logistics partners to deliver orders within the estimated timeline, occasional delays can occur.

Delays may result from circumstances including:

  • Severe weather

  • Heavy traffic or transportation disruptions

  • Natural events

  • Public holidays

  • Courier operational issues

  • High-volume sale periods

  • Incorrect or incomplete address information

  • Remote-location restrictions

  • Government or regulatory restrictions

  • Other circumstances beyond our reasonable control

If your order is delayed, we will assist you in tracking the shipment and coordinating with the relevant delivery partner where reasonably possible.

A delivery delay does not automatically qualify an order for cancellation, refund, replacement, or compensation unless otherwise provided under our applicable policies or required by law.

13. Lost, Damaged or Tampered Shipments

We take reasonable precautions to ensure that your order is properly packed before dispatch.

If your package appears severely damaged, opened, or tampered with at the time of delivery, please avoid accepting the shipment where possible and contact Daywise Customer Support immediately.

If you receive a damaged, incorrect, or incomplete order, please contact us as soon as possible and provide your:

  • Order ID

  • Registered mobile number/email address

  • Photographs of the outer package

  • Photographs of the shipping label

  • Photographs/video showing the issue, where reasonably required

This information may be necessary for us to investigate the issue with our fulfillment or logistics partner.

Any replacement or refund will be handled according to our applicable Return & Refund Policy.

 

14. Delivery to Remote Locations

Orders destined for remote or difficult-to-service locations may require additional delivery time.

Some locations may also have limited courier coverage or additional delivery restrictions.

If your PIN code is serviceable, the applicable delivery estimate will generally be communicated at checkout or through the tracking information.

 

 

15. Multiple Products in One Order

If your order contains multiple products, Daywise may ship them together or separately depending on inventory availability, fulfillment location, product category, or logistics requirements.

If your order is shipped in multiple packages, you may receive separate tracking information.

You will not be charged additional shipping solely because Daywise chooses to split an order, unless otherwise communicated at checkout.

16. Order Cancellation After Dispatch

Once an order has been packed or dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation eligibility and any applicable refund will be governed by our Cancellation Policy.

For hygiene-sensitive and personal wellness products, a dispatched or delivered order may also be subject to restrictions under our Return & Refund Policy.

17. Delivery Does Not Mean Product Approval or Medical Advice

Shipping and delivery of a product do not constitute medical advice, diagnosis, treatment, or a guarantee of a particular result.

For products categorized as medicines, supplements, or other regulated products, customers should read the product label, directions, warnings, and applicable usage information carefully.

If you have concerns about whether a product is appropriate for you, consult a qualified healthcare professional before use.

18. Contact Us

If you have any questions about your shipment, delivery status, or this Shipping Policy, our support team is here to help.

Daywise Customer Support

Email: [care@daywisecare.com]
Phone/WhatsApp: [+91 6232115551]

When contacting us regarding an order, please keep your Order ID ready so that we can assist you faster.

19. Changes to This Shipping Policy

Daywise may update or modify this Shipping Policy from time to time to reflect changes in our shipping operations, logistics partners, products, applicable laws, or business practices.

By placing an order through the Daywise website, you acknowledge that you have read and understood the applicable shipping terms.

Your Privacy Matters.

At Daywise, we believe sexual wellness should be normal, personal, and judgment-free.

From checkout to doorstep, we aim to keep your experience simple, secure, and discreet.

Daywise — Wellness, without the awkwardness.